As a Senior Customer Success Manager, you will manage long-term customer relationships, becoming a trusted advisor to strategic customers. You'll work with executive stakeholders, ensuring high-level service and ROI through thoughtful product adoption. Partnering cross-functionally with sales, onboarding, and product teams, you'll add value by developing strong customer relationships that drive adoption, retention, and satisfaction. You'll also strategize with customers to meet their goals.
We are looking for a Central Support Agent to join our Home Operations crew to remotely provide owner services and engage our owners throughout their ownership journey. This person will partner with our in-market home managers to ensure delivery of our service promise and will deliver a world-class experience to our Owners by receiving and responding to a variety of requests.
The Onboarding team supports new customers right when they need it most by migrating important content and providing personalized trainings. In this role, you will collaborate closely with Sales, Account Management, Product, and customers across the entire journey. You will manage multiple projects at the same time and make sure none of them are left forgotten or fall through the cracks and lead each project and take full ownership.
As the Customer Onboarding Manager, you will lead mid-to-large market customers to adopt and achieve long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. You will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions for a seamless customer experience.
As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers, guiding them through the implementation process. You’ll ensure they understand how to configure and adopt the platform, and set them up for long-term success. This customer-facing role requires excellent English communication skills and the ability to manage multiple customer projects simultaneously.