As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve.
As a Customer Success Strategist, you'll be the main point of contact for our growing base of enterprise customers, ensuring they extract maximum value. This role blends technical understanding with relationship management, data storytelling with project execution. You'll help shape how we deliver exceptional customer experiences at scale.
As an Experience Partner, you'll be a CX practitioner and delivery expert, developing comprehensive experience proposals across Granicus services, technology, and data solutions. You'll maintain executive relationships with customers, act as the main point of contact, offer proactive advice, and drive customer success by identifying and aligning programs to improve CX outcomes.
The Customer Onboarding Specialist guides new Insightly customers through a structured onboarding experience, helping them realize value from the platform quickly and efficiently. As the customer’s primary point of contact during onboarding, you’ll educate, train, and support users as they set up Insightly to meet their business goals.
As a Senior Customer Support Specialist you'll be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally.
As a Care Lead, you will oversee the daily operations of our customer service, ensuring we meet the needs and expectations of our users. Responsibilities include: Operational Excellence, Team Leadership, Strategic Process Improvement, Customer-Centric Culture, and Partner Management. You will report to the COO and maintain a high-performing team, fostering a collaborative, accountable, and growth-oriented environment.
You’ll be the face and voice of Deel for our clients, both internally and externally, building genuine and durable customer relationships and converting them into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues and be an internal advocate for clients with Deel by championing new products and capabilities.
As the Customer Success Manager, you will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.
The Customer Success Architect (CSA) is a strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors.
As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management. You'll provide consultative advice, lead successful projects, and function as a crucial link between customers and Karbonites. Responsibilities include creating success strategies, building strong customer relationships, promoting product adoption, managing renewals, monitoring customer health, and advocating internally.