Remote Customer service Jobs · Project Management

The Account Manager will proactively develop and manage client programs, delivering best in class service and adding value to ensure retention and uplift as well as looking to cross-sell in other BHN products to increase overall account values. This position is remote in Ontario, Canada and requires effective client relationship management, identifying client issues, and coordinating with internal departments to provide solutions. The Account Manager will also work cross-functionally to execute client strategies and conduct periodic account reviews.

AlertMedia is seeking a customer-focused Implementation Manager to own customer relationships, providing strategic partnership as they begin their customer journey. As a thought partner, product expert, and project manager, the Implementation Manager guides customers through successful deployment, maximizing product enablement before transitioning them to the Customer Success Manager.

This Customer Success Manager role is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans. You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.

Ensure customer success for the API product by guiding new customers through onboarding, building strong relationships, and providing excellent support; develop strategies to reduce churn, identify revenue expansion opportunities, and advocate for customer needs to improve product offerings.

The Customer Success Architect (CSA) is a strategic position designed to provide value to customers by aligning the platform with business objectives and driving long-term success. The CSA role focuses on building strong, consultative relationships with key customers, serving as a trusted advisor, leveraging understanding of DevSecOps best practices, industry trends and software capabilities to help customers navigate challenges and achieve desired outcomes.

Coordinate implementation of programs for clients in various industries, acting as a liaison between the client and the TP technical team. Responsible for implementation and lifecycle maintenance of client IVR programs, with project management responsibilities including team leadership and managing tasks between client and technical resources. Analyze client reports and optimize scripts/offers, while providing excellent customer service and preparing billing documentation.

Empowering clients to achieve their business goals through Intelerad's medical imaging technology, the Client Success Manager II serves as a strategic partner to designated clients throughout their journey. They will develop a deep understanding of client needs, apply Intelerad's solutions to drive adoption and growth, and ensure clients realize maximum value from their partnership with Intelerad.

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. Provide resources to customers, including success plans, customer-specific training sessions and organize regular check in calls. Engage customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. Translate customer’s requirements by understanding their risk management frameworks to offer a tailored solution.

Solve problems and make customers’ lives easier as a HubSpot Support Specialist, working with new and long-term customers to deliver fast, high-quality solutions inside HubSpot; typical projects include HubSpot implementations, data migrations, fractional admin updates, and managing data.

Sword Health is looking for an entrepreneurial, growth-driven individual to join their fast-paced and dynamic Customer Success team. In this role, you will work closely with partners, customers and internal teams to onboard, manage, and expand Sword’s portfolio of employer customers, playing a critical role in driving customer satisfaction, retention, and revenue growth. They are seeking Customer Success experts who excel at managing and growing diverse accounts, building strategic relationships, and delivering impactful, measurable results. The ideal candidate is organized, detail-oriented, and resourceful, with a natural talent for collaboration and a strong passion for expanding access to quality healthcare for those who need it most.