Support active client accounts and internal projects alongside Executive Producers, Senior Directors, and the Head of Production.
Own internal projects including new business pitches, awards submissions, and case study development.
Keep the team organized, assets gathered, and deadlines met while tracking timelines and maintaining documentation.
Code and Theory is a digital-first creative agency that sits at the center of creativity and technology, building brands through big ideas and bold storytelling. The company has a global network of nearly 2,000 people, with 50% engineers and 50% creative talent, and a remote-first approach across North America, South America, Europe, and Asia.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service.
Design and execute account-specific learning programs and maintain dedicated client portals.
Translate usage data into actionable insights for clients, collaborating with instructional design and product teams.
Syllo is a software company offering an AI-powered litigation workspace for legal professionals. They are a lean, fast-moving, multi-disciplinary team of exceptional lawyers and engineers focused on transforming legal practice.
Lead end-to-end customer implementations, including project planning, stakeholder engagement, and product configuration.
Build trusted relationships with executive leaders and frontline staff, guiding them through change management and adoption.
Monitor product utilization and identify barriers to success, developing strategies to increase value realization.
Augintel builds SaaS software applications that apply artificial intelligence and natural language processing to help child welfare, behavioral health, and social services organizations analyze unstructured data. The company fosters a diverse, discrimination-free workplace and values diversity of experience and perspectives.
Steward farmers through resource-and-services path to technical assistance, reviewing and approving fund usage for compliance.
Lead business development and planning support, including financial planning, brand building, and market access.
Track projects closely using predetermined systems, ensuring clear communication and relationship management.
Pasa cultivates environmentally sound, economically viable, community-focused farms and food systems. They are a non-profit organization with a mission to support sustainable agriculture, employing a team that works across multiple states.
Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.
DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.
Manage all aspects of PrivacyPro implementation projects, including kick-off, software configuration, go-live, and training.
Act as main point of contact for customers, owning communications via Zoom meetings, emails, and project documentation.
Liaise between customer IT groups and internal teams to facilitate technical configuration and provide feedback for product enhancements.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high-growth healthcare information technology company with over 3,000 customers and a start-up culture built on innovation and teamwork.
Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.
Own end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics, vendor management, and staffing.
Build scalable systems for the program, from swag shipments to post-event reporting, and serve as cross-functional partner across teams.
Manage internal corporate events and support the annual client conference, tracking budgets and driving continuous improvement.
Lantern is a specialty care platform that connects people with top specialists for surgery, cancer care, and more, delivering cost savings and dedicated care support. Trusted by the nation's largest employers, it serves over 6 million members and fosters a culture of inclusion, grit, and humanity.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.